At MS Auto Tools, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.
Refund Eligibility
- Items must be returned within 30 days of receipt.
- Products must be unused and in the same condition that you received them.
- Items must be in the original packaging.
Refund Process
- Contact Us: Initiate your refund request by contacting our customer service team at support@msautotools.com with your order details and reason for return.
- Return Authorization: Once your request is approved, you will receive a return authorization and instructions on how to send your item back.
- Return Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Inspection and Approval: Upon receiving your return, we will inspect the item and notify you of the status of your refund.
- Refund Issuance: If your return is approved, we will process your refund to your original method of payment within a certain amount of days.
Non-Refundable Items
- Gift cards
- Downloadable software products
- Items on sale or clearance
Exchanges
If you need to exchange an item, please contact us at support@msautotools.com. We will provide instructions for the exchange process.
Contact Us
If you have any questions about our refund policy, please contact our customer service team at support@msautotools.com. We are here to assist you and ensure a smooth refund process.
